Welcome to a world where artists are visionary solopreneurs, crafting narratives of identity, beauty, and emotion through their thought-provoking imagery. With a palette of captivating colors, carefully chosen objects, and masterful compositions, they weave stories that resonate deeply. Every stroke of the brush is a testament to their innovation, creating textured landscapes that invite exploration. Join us in celebrating the power of art to inspire, provoke, and transform.
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Shipping policy
Shipping Policy
Thank you for choosing ZA Trade! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below:
Order Processing Time:
All orders are processed within [X] business days (excluding weekends and holidays) after receiving payment confirmation. During peak seasons or promotions, processing times may be extended, but we always strive to fulfill orders as quickly as possible.
Shipping Methods:
We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping. The available methods will be displayed at checkout, along with estimated delivery times and costs.
Shipping Rates:
Shipping rates are calculated based on the weight, size, destination, and selected shipping method of your order. You can view the shipping costs during the checkout process before completing your purchase.
Domestic Shipping (within South Africa):
We offer shipping services nationwide. Delivery times vary depending on the shipping method selected and the destination. Please refer to the estimated delivery times provided at checkout for more information.
International Shipping:
We also ship internationally to select countries. International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customers are responsible for any customs duties, taxes, or import fees incurred upon delivery.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery online. Please note that tracking information may take up to 24 hours to update after shipment.
Undeliverable Packages:
In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer or for any other reason, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Lost or Damaged Packages:
While we take great care in packaging and shipping your orders, we cannot be held responsible for lost or damaged packages caused by the carrier. If your package is lost or arrives damaged, please contact us immediately so we can assist you in filing a claim with the carrier.
Contact Us:
If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We're here to help!
Refund policy
Return Policy
At ZA Trade, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a hassle-free return policy. Please review the following guidelines for returns:
Eligibility:
To be eligible for a return, items must be unused, undamaged, and in their original packaging with all tags attached.
Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items:
Certain items are not eligible for return due to hygiene reasons, including but not limited to: [list specific non-returnable items if applicable].
Customized or personalized items are also non-returnable unless they arrive damaged or defective.
Return Process:
Contact our customer service team at [customer service email or phone number] to initiate the return process. Please provide your order number and reason for return.
Our customer service team will provide you with a return authorization (RA) number and instructions on how to return your item(s).
Package the item(s) securely in the original packaging, including any accessories or documentation that came with the product.
Ship the item(s) back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error or a defective product.
We will process your refund or exchange according to our policies once we receive and inspect the returned item(s)
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Refund or Exchange:
Refunds will be issued to the original payment method used for the purchase within [X] business days after receiving and inspecting the returned item(s). Please note that shipping fees are non-refundable.
If you prefer an exchange, please specify the replacement item(s) you'd like when contacting our customer service team. Exchanges are subject to product availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We will provide instructions on how to return the item for a replacement or refund.
Restocking Fee:
A restocking fee may apply for returns that do not meet the eligibility criteria outlined in this policy or for items returned beyond the specified return period. The restocking fee will be deducted from your refund.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We're here to help!
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